Support Policy
Last updated: March 11, 2026
ZenBlocks is operated with a documentation-first support model. This page explains the support channels we provide and the limits of that support.
1. Basic Policy
- Documentation is the first support channel.
- Support is provided on a best-effort basis.
- We do not provide guaranteed response times, custom implementation work, or one-on-one concierge support unless explicitly stated otherwise.
2. Primary Support Channels
Please check our documentation first: https://zenblockswp.com/en/docs/
For the free WordPress.org version, the minimum public support channel is the WordPress.org support forum:
https://wordpress.org/support/plugin/zenblocks/
3. What We Prioritize
- reproducible bug reports
- security issues
- installation or activation issues
- license authentication failures affecting official access
- errors or omissions in the official documentation
4. What We Generally Do Not Provide
- custom CSS or JavaScript work
- design consulting or implementation advice for individual sites
- theme- or plugin-specific compatibility work for each user environment
- instant replies, live chat, phone support, or screen-share sessions
- custom development, content production, SEO, or marketing consulting
5. Expectations for Bug Reports
If you report a bug, please include as much of the following as possible:
- WordPress version
- PHP version
- ZenBlocks version
- whether ZenBlocks Plus or Pro is active
- theme and relevant plugins
- clear reproduction steps
- expected result and actual result
- screenshots when helpful
Reports without reproduction steps may receive limited or no follow-up.
6. Plus / Pro Users
ZenBlocks Plus and Pro users are also expected to check the documentation first. Paid plans do not automatically include one-on-one support or guaranteed response times unless explicitly stated otherwise.
7. How We Improve Support
When the same question appears repeatedly, we prefer improving the documentation over repeating one-off replies. This keeps support sustainable and makes answers available to all users.